Cablanka Support

FAQs
Orders
Shipping
Returns
Payments
Products
General
How do I place an order?
Select your item, choose your size, and checkout securely. You’ll receive a confirmation email once your order is placed.
Can I change or cancel my order?
Because we process orders quickly, changes or cancellations can’t be made after checkout. Please double-check details before confirming.
I didn’t receive a confirmation email β€” what should I do?
Please check your spam or promotions folder. If you still don’t see it, contact info@cablanka.com.
Do you ship internationally?
Yes β€” we ship worldwide via FedEx, DHL, UPS, and EMS, with tracking provided for every order.
How long does shipping take?
Processing takes 2–5 business days. Delivery takes 7–14 days in the U.S. and 10–30 days internationally.
Can I change my shipping address?
Unfortunately, we can’t update addresses once an order has begun processing. Please review all details before placing your order.
What is your return policy?
We accept returns of unworn items with tags and packaging within 7 days of delivery. Return shipping is the customer’s responsibility unless the item is defective.
How do I start a return?
Email info@cablanka.com with your order number and reason for return. We’ll provide instructions once approved.
Do you offer exchanges?
We don’t offer direct exchanges β€” simply place a new order after your return is processed.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Shop Pay.
Are my payments secure?
Yes β€” we use encrypted checkout and advanced fraud-prevention systems to keep your data safe.
How do I find my size?
Check our Size Guide on each product page. If you’re between sizes, we recommend sizing up for comfort.
Will sold-out items be restocked?
Some items may return! Follow @cablanka.official or subscribe to our newsletter for updates.
My item arrived damaged β€” what should I do?
Contact info@cablanka.com within 48 hours with photos so we can assist promptly.
Do you collaborate with influencers?
Yes! Email collab@cablanka.com with your social media links to apply.

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